Refund & Return Policy

90-Day Money-Back Guarantee

At GroundNightly, we want you to feel confident about your purchase.

If, for any reason, you are not completely satisfied with your product, you may request a return within 90 days of the date your order was delivered.

To start a return, please contact us at [SUPPORT EMAIL] and include your order number.

Once your return request has been reviewed, our customer support team will provide you with the appropriate return instructions and return address.

Please do not send your order back before contacting us. Returns sent to an unauthorized address may not be accepted.

Return Eligibility

To be eligible for a refund:

• Your return request must be submitted within 90 days of delivery.
• Proof of purchase or a valid GroundNightly order number is required.
• The product must be returned in good condition.
• The product should be returned in its original packaging.
• The product must not have been intentionally damaged, altered, misused, or improperly handled.
• The returned product must be sent to the return address provided by our customer support team.

We reserve the right to refuse a return if the product shows signs of intentional damage, misuse, abuse, excessive damage, or is materially different from the condition in which it was received.

We recommend keeping the original packaging until you are completely satisfied with your purchase.

How to Start a Return

To request a return, please email:

[SUPPORT EMAIL]

Please include:

• Your full name
• Your order number
• The product you wish to return
• The reason for the return

Our customer support team will review your request and provide you with return instructions and the appropriate return address.

Please wait for our return instructions before shipping your product.

Do not return your order to the address printed on the original shipping package unless our support team specifically instructs you to do so.

Return Shipping Costs

For returns due to dissatisfaction, change of mind, personal preference, or ordering the wrong product, the customer is responsible for the cost of return shipping.

We strongly recommend using a trackable shipping service and keeping your tracking number until your return and refund have been fully processed.

GroundNightly is not responsible for returned packages that are lost in transit without valid tracking information.

Original shipping charges, if any, are non-refundable unless the return is the result of an error on our part or the product arrived damaged or defective.

If you received a damaged, defective, or incorrect product, GroundNightly will cover the applicable return or replacement shipping costs.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible at:

[SUPPORT EMAIL]

Please include:

• Your order number
• A description of the issue
• Clear photos or videos showing the problem, where applicable

Once we have reviewed the issue, we may offer a replacement or refund at no additional cost to you.

For verified damaged, defective, or incorrect orders, GroundNightly will cover any required return shipping costs.

Please do not dispose of a damaged or defective product until our customer support team has reviewed your request and provided further instructions.

Refunds

Once your returned product has been received and inspected, we will notify you regarding the status of your refund.

If your refund is approved, it will be issued to the original payment method used at checkout.

Please allow approximately 5–7 business days after the refund has been processed for the funds to appear in your account.

The exact time may vary depending on your bank, card issuer, or payment provider.

We cannot issue refunds to a different payment method than the one originally used to place the order.

Exchanges

If you would like to exchange your product, please contact us within 90 days of delivery.

The same eligibility requirements outlined in this policy apply to exchanges.

For exchanges requested due to personal preference, change of mind, or ordering the wrong item, the customer is responsible for applicable return shipping costs.

If an exchange is required because you received a damaged, defective, or incorrect product, GroundNightly will cover the applicable shipping costs.

For hygiene reasons, products requested for exchange should be returned in clean and appropriate condition.

Order Cancellations

If you need to cancel or modify your order, please contact us at [SUPPORT EMAIL] as soon as possible after placing your order.

We will do our best to accommodate your request.

However, orders may begin processing shortly after they are placed. Once an order has been processed or shipped, we cannot guarantee that it can be canceled or modified.

If your order has already shipped, you may request a return after receiving it in accordance with our 90-Day Money-Back Guarantee.

Change of Mind

If you change your mind about your purchase, you may request a return within 90 days of delivery, provided that your return meets the eligibility requirements described in this policy.

Customers are responsible for return shipping costs associated with change-of-mind returns.

Returns requested after the 90-day period may not be accepted.

Orders Marked as Delivered but Not Received

If your tracking information shows that your order has been delivered but you have not received it, please contact us at [SUPPORT EMAIL] within 7 days of the recorded delivery date.

Please check with household members, neighbors, your building reception area, and any safe delivery locations around your property before contacting us.

We will review the available tracking information and, where appropriate, work with the shipping carrier to investigate the shipment.

Depending on the circumstances and the outcome of the investigation, we may offer a replacement or refund.

Refunds or replacements for packages marked as delivered are handled on a case-by-case basis.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice an error in your shipping information, please contact us immediately at [SUPPORT EMAIL].

If the order has not yet been processed or shipped, we will do our best to update the address.

Once an order has been shipped, we may no longer be able to change or redirect the delivery address.

If an order is returned because the shipping address provided by the customer was incorrect, incomplete, or undeliverable, additional shipping charges may apply if the customer requests reshipment.

Refused or Unclaimed Packages

If a package is refused, left unclaimed, or returned to us because delivery could not be completed, the actual return shipping charges or other carrier fees incurred may be deducted from the refund where permitted by applicable law.

Any original shipping charges are non-refundable unless the delivery issue was caused by an error on our part.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Gift cards
• Clearance items
• Final-sale items
• Products specifically identified as non-returnable on the product page before purchase

Any applicable return restrictions will be clearly stated before purchase.

This section does not affect your rights regarding products that arrive damaged, defective, or incorrect.

Return Address

Please contact us at [SUPPORT EMAIL] before returning any product.

Our customer support team will provide you with the appropriate return instructions and return address for your order.

Please do not send your return to the address shown on the original shipping package unless specifically instructed to do so by our support team.

Return Address:

[BUSINESS RETURN ADDRESS]

Contact Us

If you have any questions about your return, refund, exchange, or order, please contact:

GroundNightly Customer Support
Email: [SUPPORT EMAIL]

Please include your order number when contacting us so that we can assist you as quickly as possible.